Surrey Man and Van is committed to making our online experience as accessible and usable as possible for everyone in the Surrey area and beyond. We aim to support people with different needs, including those who use assistive technologies, those who navigate without a mouse, and those who prefer simplified, clear content. Our goal is to provide a website experience that reflects the same reliability and care that customers expect from accessible Surrey Man and Van services.

This accessibility statement explains how we approach digital accessibility, the standards we work toward, and how you can request help if you experience any difficulty. We want visitors to be able to find information, understand content, and complete key actions without unnecessary barriers. We also continue to review the site so that improvements can be made over time.

Our accessibility standard

We are working toward WCAG 2.1 AA compliance. This means we aim to meet a recognised standard for accessible websites, including content that is perceivable, operable, understandable, and robust. In practical terms, we work to keep text readable, structure pages with clear headings, ensure sufficient contrast where possible, and make forms and interactive elements easier to use.

Support for assistive technologies

Our site is designed with screen-reader support in mind. That includes using meaningful headings, descriptive labels where appropriate, and text-based content that can be read by assistive software. We aim to avoid presenting essential information only in images or visual formats. Where images are used, we consider whether alternative text can help explain their purpose.

We also aim to support keyboard navigation. Visitors should be able to move through important parts of the website using the Tab, Shift+Tab, Enter, and arrow keys where relevant. We try to ensure that interactive components receive focus in a logical order so users can browse without needing a mouse. This is especially important for people with mobility impairments and for anyone who prefers keyboard-only navigation.

Content is written to be as clear and consistent as possible. We use direct language, avoid unnecessary jargon, and keep the structure simple. This helps customers who use screen readers, voice recognition software, magnification tools, or other accessible Surrey Man And Van browsing methods.

What we are doing to improve accessibility

Accessibility is an ongoing process rather than a one-time task. We regularly review page structure, link text, form labels, and reading order to reduce barriers. We also aim to maintain good heading hierarchy, so users can jump between sections efficiently and understand the relationship between topics.

Specific measures

• Using semantic headings to support navigation and comprehension
• Maintaining readable contrast and clear text layout where feasible
• Testing key pages with keyboard-only access
• Reviewing content for clarity and plain language
• Considering screen-reader compatibility when adding new features

We recognise that accessibility needs vary. Some users may need larger text, some may rely on screen readers, and others may need reduced cognitive load. We try to design with these needs in mind so that Surrey Man And Van information remains practical and easy to access.

Known limitations

Although we aim for strong accessibility, some parts of the website may not yet fully meet every requirement at all times. This may happen when new content is added, when third-party features are used, or during technical updates. We are committed to identifying and addressing issues as quickly as possible.

Where a page or feature is not fully accessible, we try to offer an alternative way to access the same information. If you encounter a problem, please let us know what you were trying to do and what support would help. Your request will help us prioritise improvements.

If you need content in a different format, assistance with navigation, or help understanding any part of the site, you can contact us through our usual customer support route. Please include details of the accessibility issue, the page involved, and the type of help you need so we can respond appropriately.

Feedback and requests

We welcome accessibility requests from anyone using our site, including people who need extra time, clearer formatting, or support with controls that do not behave as expected. Our team will review requests and work to improve access where possible. We view accessibility as part of delivering a respectful, dependable service across Surrey.

For Surrey Man And Van users, our aim is to make it straightforward to read information, understand service details, and move through pages without friction. We will continue to refine the site so that it remains compatible with evolving accessibility expectations and user needs.

Statement review: This accessibility statement is reviewed periodically and updated when significant changes are made to the website or accessibility approach. Last reviewed date may be added internally when applicable.